12-09-2021 12:58 PM - edited 12-09-2021 12:59 PM
Hello,
I just purchased After the Fall and clicked to download on for the PC Rift S application and hours later I only see a message that says "In-app purchases available" and no icon to click play. I also see it's not even in the store when I search for the game.
I had the same thing happen with Medal of Honor and ended up refunding as I wanted to play on the Rift S (also have the Quest 2). It wasn't in my library after and wouldn't show up on the store front to play or purchase. I reset the Oculus Software and After The Fall still doesn't show up. I don't even see the 118 Gig download now. What on Earth is going on? Any ideas?
I am leaning to refund and buy on Steam again as this is the third title to have this happen.
12-09-2021 07:33 PM
Hey there shogunmn,
We would love to help you get into the ice-covered ruins of dystopian LA. We have a troubleshooting step that might assist: Uninstall/Reinstall the Oculus Home application.
If you are still experiencing issues with this, please submit a support ticket including the log files of your computer.
To gather the logs:
Let's get you into post-apocalyptic gaming!
12-09-2021 07:53 PM
Thanks, I will try that. I will also try a laptop to see if it's replicated. I just did a fresh reinstall of Oculus (had same result after) so I don't know if logs would be helpful but I am doing that now.
12-22-2021 05:08 AM
I am curious if there was any resolution to your issues
?
12-22-2021 06:05 AM
No resolution yet, still waiting patiently. Near two weeks since first seeking help with this issue. I am unable to use the Rift S entirely unless it's a title through Steam VR.