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Oculus Link Cable Freezing and Crashing

PlasticStraw
Level 2

Hi, I bought my Oculus Link cable 4-5 months ago. During the past month, my cable has almost stopped working entirely. Whenever I boot up Oculus Link from my Quest 2, it crashes within 1-3 minutes, and the screen freezes but I can move my camera around. I cannot find any solutions to my problem yet and I've been looking for a couple of weeks.

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there! We hate to hear you're experiencing trouble with your link cable, and we're here to help!

 

We suggest making sure your PC drivers are up to date.

 

If you're still experiencing issues, please reach out to our support team with your Logs here

 

You can collect your Logs by following the directions below:

 

  1. Open the Run window (Windows key + R).
  2. Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
    • The above link is the default directory. Bear in mind that if you installed the Oculus PC app to another drive you will need to update the command with the correct file path.
  3. Select the checkbox next to ‘Full logs’.
  4. Select "1 day" from the "Collect last" drop down list.
  5. Wait for the log collection to finish. This can take some time to complete.
  6. The program will automatically generate a zip file containing your logs, which will be saved to your desktop.
  7. Attach the newly created zip file to your next support response.