Oculus Link only gives USB 2

[AlexiTQ]

I just got the 3m Fasgear cable off of Amazon and I'm having trouble getting link to work properly.

At first I got USB 3 with 1.9Gps of bandwidth. Now though, after several reboots of both headset and computer, I can only get USB 2 connectivity. I've tried on both the front panel and the motherboards IO-panel (both är USB 3.1 Gen 2 on a Gigabyte Aorus G7 motherboard).

I also, quite often, get "connection error". However, I'm able to enter link on the headset despite that.

I have also tried with the Oculus power cable and a USB-C to USB-A cable from OnePlus. Same results there.

Any idea what could be wrong? I'm about to return the headset as I only got it for PCVR, which clearly isn't working very well.

[Nunyabinez]

AlexiTQ said:

I just got the 3m Fasgear cable off of Amazon and I'm having trouble getting link to work properly.

At first I got USB 3 with 1.9Gps of bandwidth. Now though, after several reboots of both headset and computer, I can only get USB 2 connectivity. I've tried on both the front panel and the motherboards IO-panel (both är USB 3.1 Gen 2 on a Gigabyte Aorus G7 motherboard).

I also, quite often, get "connection error". However, I'm able to enter link on the headset despite that.

I have also tried with the Oculus power cable and a USB-C to USB-A cable from OnePlus. Same results there.

Any idea what could be wrong? I'm about to return the headset as I only got it for PCVR, which clearly isn't working very well.

Troubleshooting is a skill and you have to isolate the issue. It could be motherboard, cable or headset. Since you have eliminated (maybe) the ports, you need to determine if the cable has gone bad or the headset. Either order a new cable or borrow a known good cable and try it on both ports. If it still doesn't work then try the cable and headset on a different computer. 

Most likely culprit would be the cable. I have had a cable that worked as a 3.0 and then all of a sudden is only recognized as 2.0. It works fine as a 2.0. but it definitely used to work as 3.0.

[AlexiTQ]

Nunyabinez said:

AlexiTQ said:

I just got the 3m Fasgear cable off of Amazon and I'm having trouble getting link to work properly.

At first I got USB 3 with 1.9Gps of bandwidth. Now though, after several reboots of both headset and computer, I can only get USB 2 connectivity. I've tried on both the front panel and the motherboards IO-panel (both är USB 3.1 Gen 2 on a Gigabyte Aorus G7 motherboard).

I also, quite often, get "connection error". However, I'm able to enter link on the headset despite that.

I have also tried with the Oculus power cable and a USB-C to USB-A cable from OnePlus. Same results there.

Any idea what could be wrong? I'm about to return the headset as I only got it for PCVR, which clearly isn't working very well.

Troubleshooting is a skill and you have to isolate the issue. It could be motherboard, cable or headset. Since you have eliminated (maybe) the ports, you need to determine if the cable has gone bad or the headset. Either order a new cable or borrow a known good cable and try it on both ports. If it still doesn't work then try the cable and headset on a different computer. 

Most likely culprit would be the cable. I have had a cable that worked as a 3.0 and then all of a sudden is only recognized as 2.0. It works fine as a 2.0. but it definitely used to work as 3.0.

Yes, well... I've been tinkering with computers for over 30 years now so I reckon I have some skill. The cable is brand new, it was first recognized as USB 3 with 1,9Gbps bandwidth and the same type of cable has been reported to work by many others. 
I find it unlikely to be the cable and I have tried two other cables, as I mentioned. Not sure about the Oneplus cable but I believe the Oculus power cable should work. I don't have any other computers to test it with and I can't go around buying different cables to test it with.

Most likely culprit is a software issue. 

[AlexiTQ]

So far I've learned that apparently link doesn't play nice nice with ASMedia USB-controllers. Considering how common ASM are I have to wonder if this is intentional? I mean... let's not even go there. Let's talk fixes instead. Are there any?

[R4mp4ge]

Is there any solution here?  I believe this is my problem too - ASMedia USB.

[R4mp4ge]

FYI - when I forced an update to ASMedia extensible host 3.1 driver using the latest from the Microsoft website, it cleared out all driver issues and now my Oculus connects.  Hope this thread helps someone else.  Frustrating that Windows says it's up to date, but Microsoft has a newer driver that solves this issue.  You have to force the update with "have disk" too.