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Oculus Link

ligmabalzzz
Level 2

Can somebody help me, when I turn on oculus link after a while it  crashes and an error pops up for about 1 second that says PC disconected and it prompts me to turn on link again

3 REPLIES 3

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there!

 

We may be able to help your Link issues. To start, we'd like to get a better handle on the situation by asking you some additional questions:

  • Are you using the official Oculus Link cable?
  • Is this crashing issue across the board? Or only happening on certain games/apps?
  • What are your PC specs?
  • How long does Link work before crashing?
  • Is there a specific error code that pops up?

We look forward to hearing back from you on this!

I am not using the official link cable

The crashing issue is across the board

My CPU is a Ryzen 7 3700x, my GPU is a Radeon RX 5500 XT and I have 32 Gigabytes or RAM

The link crashes about after 5-10 minutes

An error pops us for about 1 second or less that says PC disconnected

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hi there, thank you for responding to the probing questions. We'd love to look into this further for you and get this resolved. If you have one please try using the official Oculus link cable. If the problem still persists please submit a support ticket here