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Oculus PC app not working

KillerBunnyYT
Level 2

When I enter the oculus setup after some clicks it says - Can't Connet

Looks like we can't reach the oculus server. Please check your connection.

If it helps I'm from Israel.

3 REPLIES 3

OculusSupport
Community Manager
Community Manager

Hey there! It looks like you are having a connection issue. If you could, please go ahead and make sure you have a strong internet connection. If after checking your connection, you're good but still experiencing these issues, can you please try uninstalling and reinstalling the app? After doing that, please let us know if this was of any help! 

KillerBunnyYT
Level 2

It still says the same thing

To continue, we think its best to submit a support ticket with your Oculus setup logs through the link here: https://metaque.st/Support! To collect your Oculus set up logs, follow the below steps:

  1. On your PC, press the Windows Key + R on your keyboard to open the Run window.
  2. In the Run window, type %LOCALAPPDATA%\Oculus\ and press Enter.
  3. Locate the OculusSetup.log file and save it.

Once you have found your setup log files, please follow the link to submit a support ticket. Scroll down to the bottom of the page and click "get support" to start a chat conversation. Please attach your setup log files to your chat! We hope this helps, please let us know if you need any assistance with submitting a support ticket!