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Oculus Pin not working

I keep trying to purchase games but it whenever i enter my pin it loads for a bit and then just says incorrect pin- i’ve reset my pin a bunch of times and it still doesn’t work. What’s wrong?

3 REPLIES 3

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there! We hate to hear that and want to help you figure out your payment problems. Just to cover some bases, have you been able to purchase other online items with your card? How about your network, is it solid and stable? Have you reached out to your financial institution to make sure everything is okay? If the answer to all of those is yes then submit a ticket with us so we can look further into this.

 

Contact us here: https://ocul.us/ContactSupport 

pZg666
Level 2

Same here. Same problem trying to use 2 different payment methods. Even changed my PIN twice to no avail.

Player_00
Level 2

my pin is also no working, getting graphQL error 2078011

I'm trying to give you money, Oculus.