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Oculus Quest 2: Freeze Frame or Dropped Frames?

kleyna
Level 2

 

Been recently trying to play any game on my PC with the Quest 2 using the official Oculus Link Cable, but my frames dropping crazy despite having a 2080 Ti with plenty RAM and a pretty good CPU too.

 

 

I checked my debugger and seen this error:

Code: -6100 -- ovrError_XRStreamingGeneralIssue

 

No idea what this means or whats causing it, but it's really frustrating me and I'd love to fix this as soon as possible.

Whenever I try to play anything, I'll see a frame before it freezes in place and starts to tear when I look around.

4 REPLIES 4

OculusSupport
Community Manager
Community Manager

Hey there klayna! We do appreciate you trying to troubleshoot your Link cable before reaching out to us. Let's see what we can do to help you. 

 

Have you checked that your  graphics card doesn't need an update? What operating system are you using? We are currently still recommending Windows 10.

 

There are a lot of variables about what could be the cause. If you have Windows 10, and up-to-date graphic drivers and no visible kinks, bends, twists, cuts, frays on the Link cable we may need to make a Support ticket HERE with log notes to further assist you, for that one on one attention!

OculusSupport
Community Manager
Community Manager

Greetings! We're checking in to see if you still need assistance. Do let us know!

kleyna
Level 2

I do still need assistance, I just haven't had the time to fill out the support ticket. Apologies!

 

Hey there again. No worries! We get our customers can have busy lives as well. Can you PM us please when you do, so we can make sure to give you our direct attention?