cancel
Showing results for 
Search instead for 
Did you mean: 

Oculus Quest 2 - Post factory reset controllers not recognized nor functioning

AtticusFlinch
Level 2

I just had to do a Factory reset on my Oculus Quest 2 and now it asking me again to pull the plastic off the controllers. I had used the device successfully for a few weeks so these were pulled out already and I now cannot connect my controllers to my headset. I have tried to view and delete via the phone app without success.  The view in the headset appears to jump up and down without any ability to move the cursor. Help, please. Unusable device now for the $$$

4 REPLIES 4

OculusSupport
Community Manager
Community Manager

Hey AtticusFlinch, we know how important getting your controllers connected to your headset is, and we're here to help! We suggest removing the batteries from your controllers for a few minutes, and then replacing them with new batteries. After that, try rebooting your headset to see if it is able to recognize the controllers correctly during the set up process.

 

If you're still having trouble getting your controllers paired to your headset, go ahead and send us a support ticket here. We're ready to help!

Thank you for the recommendations. I have tried removing the batteries overnight and replacing them with new batteries. I am able to see the handsets connected on the phone app with 98% power each. The headset is still stuck on the screen to remove the tabs for a new setup after the factory reset. Have rebooted several times with same result of not being able to get past the initial setup screen for the controllers. 

Hey there friend! Thanks for this update. 

 

We know how frustrating this has been, so our team of specialist would like to step in and further assist you. Please submit a ticket here, our team will need to further investigate this matter and see what is causing this glitch to occur. We would like to get down to the bottom of this immediately for you, so at your earliest convenience don't hesitate to reach out to us, so we can get straight to work on this for you!

 

 Stay blessed! 

Hey there, we hope you're doing well today. We wanted to check in with you, have you been able to successfully pair your controllers? If you're still facing errors with this process, we are here to help! 

 

You can always reach out to us via private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.