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Oculus Quest 2 not booting after first time system update

Level 3

I just bought my Oculus today and I went through the first time setup steps and it prompted me to do a system update. After the update completed my oculus will no longer boot past the logo and a grey/black screen. I have tried factory resetting it multiple times as well as regular restarting the device by holding the power button. I have even restarted from the app. The app is able to connect to my oculus quest 2 and I can view details but I am at a loss as to how to get it to boot. Please @OculusSupport or anyone with other possible solutions please advise.