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Oculus Rift S Display Port

Good evening,

I purchased the Oculus Rift S over a year ago, and I have never been able to get it to work. The Display Port will not connect. I have read every forum/community conversation and nothing works. Any thoughts on how I can get this to work?

Thank you,

Laura

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hiya! We're glad you reached out about this! We would ask that you submit a support ticket here, so we can look into this further. We would appreciate it if you took these steps to gather logs and attached them to your initial support ticket. It makes it so much easier for both of us!

 

If you're unable to install the Oculus app on your PC, collect setup logs:

  1. On your PC, press the Windows Key + R on your keyboard to open the Run window.
  2. In the Run window, type %LOCALAPPDATA%\Oculus\ and press Enter.
  3. Locate the OculusSetup.log file and save it.

If you're experiencing issues while using Oculus Rift S or Rift, collect logs from Oculus Diagnostics:

  1. Find your Oculus installation directory (C:\Program Files\Oculus if installed on the primary hard drive).
  2. Navigate to Support and then oculus-diagnostics.
  3. Double-click OculusLogGatherer and wait for an executable to appear.
  4. Select Get All Logs.

Once the log collection is finished, a .zip file containing the logs will be saved to your desktop.

 

We look forward to hearing from you!