11-24-2019 06:45 AM
12-21-2019 02:21 AM
12-21-2019 03:53 PM
fishhunt said:
"USB->USB-C adapter it was only £1.99" did not work, think I have too buy a branded one
12-21-2019 05:11 PM
LegendBacon said:
Hi everyone,
As people have mentioned here, this is a USB issue.
I have around 70 Oculus Rift S out there, on the same Windows update (1909), same laptop models, same Oculus App version, same Nvidia drivers, connected to the same networks, etc...
And yet for some reason only a third of them have this issue.
I haven't found the cause yet, but I've found a fix.
If your computer has a USB-C port, get a USB->USB-C adapter and use that with the Rift S. Reboot your computer, and now everything's green. No reinstall needed.
I've shipped the same adapter to ~20 clients, and it fixed the issue immediately for all of them.
I still don't understand why it only happens on some of our machines though.
I hope that helps!
Cheers,
~LegendBacon
12-21-2019 06:01 PM
12-21-2019 10:23 PM
Mizcreant said:
Here I am. Back again. Even though I managed to get the software reinstalled and the headset (poorly) working, Facebook has released another update and the POS launcher can't update my Rift S.
I uninstalled the software (again), and now it won't reinstall (again).
When is Facebook going to fix this terrible software?
12-22-2019 06:29 AM
12-22-2019 07:48 AM
12-22-2019 08:13 AM
12-22-2019 08:14 AM
12-22-2019 11:24 AM