Hello, I recently put in a support ticket, but I was hoping someone would be able to answer my question quicker than Oculus. I am having horrible issues trying to get my rift to work and it is driving me nuts. I have been researching for 3 days and nobody has had an issue like mine that I know of. At first, I was having issues with sensors and the rift dropping connection and I realized that I had 3 sensors and the Rift plugged into one USB controller. I have them split over 3 now and that seems fine. Once, I got to the wireframe part of the setup where it was tracking my movements and it said that it couldn't see the sensor on the actual headset, so I couldn't go any further. I reseated all the cables and then I couldn't get back to that point again. For a while, the rift would display the "press any key" screen, I would and then my screen would flicker until I shut down the setup program. Now, I reformatted windows, have all new drivers for everything and once I put the rift on and it says "press any key" after detecting the sensors and controllers, my PC freezes. I looked through the log files and it says something about not being able to find the default audio, but I don't know if that would cause this to crash like that. I am using an older video card (Radeon HD 7870), but I have a Radeon RX 570 on the way. I am just hoping that my symptoms are indicative of an older card trying to run VR. I don't want to get the card and then still have the same issues. I have an 850 Watt PSU, so power is not an issue, 16GB RAM, Core i5 and now 3 different USB controllers, including the Inateck 4 port that is recommended. From what I am reading, if my card wasn't supported, it wouldn't let me even get through the installation without an error. I have tried the Rift in all 3 USB controllers with the same result, so it isn't USB related. I am running a fresh install of Win 10, so outdated drivers are not an issue. I have each sensor on a separate controller. I am out of ideas, other than the new video card. I would think that my current setup would at least let me get back into the wireframe screen where the sensors are tracking, which is why I think there is something else wrong. Has anyone else had symptoms like this? Thanks in advance!
I did receive a response from support, much quicker than I thought I would. They said that the only thing wrong from looking over my log files is that my video card is not powerful enough, so it shuts down because it is overloaded. I got a new card and all is well!