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Oculus Runtime Services - Current Status

ShowbizDonkey
Oculus Community Manager
Oculus Community Manager
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

Manhunt0r
Level 3


So in future if i lost internet connection i won't be able to use Oculus rift gear-HARDWARE?


while its obviously faulty by design, you should have no issues turning back the time on an offline machine, most issues arising from the wrong date come from online checks, this here is an exception rather than the rule.

CharlieTso
Level 2
ITS FIXED!!!!!!!! EVERYONE REJOYCE

ChrisTheMachine
Level 4
4:44 pm here

Greyman
Level 9


I love how I spent a solid 4 hours not only to checking my drivers and eventually uninstalling an reinstalling the software with no luck and in total despair. I find out that it is something on oculus's end and I didn't even find out through oculus. I found out through a random tech blog I stumbled upon through google trying to find an answer. It is crazy how there was nothing posted or a notification sent out to let people know about it. I honestly wouldn't be so frustrated if I had just been told.


it looks like you have learned, the hard way, that taking a look at the forum in such situations, might save you a fair bit of pain. that's really the main reason it's here.

connor19856
Level 3
Edit, no it doesn't...

werelamb
Level 4




ITS FIXED!!!!!!!! EVERYONE REJOYCE


Lies..... :s

Sporky
Level 3
Dear Faceculus, you're doing it wrong.  You should have fixed this hours ago.

ChrisTheMachine
Level 4


ITS FIXED!!!!!!!! EVERYONE poop on me


shut up, it's not

lord_lethris
Level 3

Outlook calendar reminder for when the cert' was going to run out would have stopped this from happening.

servaas_dejaegh
Level 2


ITS FIXED!!!!!!!! EVERYONE REJOYCE


Don't play with my feelings :neutral: