03-07-2018 08:59 AM
03-07-2018 03:06 PM
LZoltowski said:
Oh boy ....
FastForward352 said:
Aliantha said:
. I.... am enjoying the community so I don't know exactly what I "lost" that I deserve something for free for.
I know what I won : getting to know you :wink:
03-07-2018 03:06 PM
Aliantha said:
iFlea said:
Aliantha said:
iFlea said:
AndTrax said:
Refresh for awaited update....
count hours, look at monitor with disappointment and than notice the nick of "staff" who said they will post more updates as they have them... ShowbizDonkey... wait... that may explain everything.
I think the problem is that because we want to play (or some of us want to work) we just assume the fix is like changing a battery. Stuff like this hurts their sales so I am relatively sure they are working very hard at getting everything fixed and will do so as expediently as possible. I see no possible upside to them intentionally taking longer than needed.
I understand and I agree with what you are saying. But without THEM posting an update to millions all around the world reassuring us that that is in fact the case, some (or as this post would indicate : most) members of community get annoyed and restless. It is only normal to know you customer base and it's expectations / needs. Gaming communities + technical problems = need for frequent updates. That's all. They can work hard and fix it for next two days i am FINE with that as long as I hear from them "it may take 24 hours" ... "we are not sure yet how long it will take we know you have been waiting for HOURS we apologise" etc I'm sure you understand what I mean. And how the hell can they not know that this will explode and create account of forum ShowbizDonkey to post update. I find it unprofessional. This post is the only official word the world has heard from Oculus and the word comes from ShowbizDonkey? Really? nice... reassuring... I don't enjoy being treated this way as a customer, hence I am angry 🙂 Not because I can't play on my one of two days off I have this week, but because I feel I am treated like this "we got your money already so shut it and wait we will deal with it when we will".
Sadly tech companies, and most companies throughout the world really suck (I think that's the technical term) at customer service. I don't think it's intentional, I think they really have zero training. Lots of you claim to be security and tech professionals, I'm a customer service professional and it's just a really lacking art form especially among companies run by younger people who just don't get it.
I don't believe this is willful. I honestly believe they posted they were working on it and really think that's sufficient. It isn't, but I think they think it is. Until they have something new to share they probably won't give it a second thought. This doesn't make it ok, but customer service in every sector of our economy is pathetic.
Except Chick'fil'A, they rock... and I'm hungry
03-07-2018 03:06 PM
Good point, however somehow when when messups like this happen in world of warcraft Blizzard somehow spits out updates like a machine gun. If they can, so can Oculus. They think it is sufficient? No, they are ignoring it they must know it is not, just look at all the posts yelling for an update. In our current age not knowing is not due to lack of information but due to someone's ignorance.
Aliantha said:
iFlea said:
Aliantha said:
iFlea said:
AndTrax said:
Refresh for awaited update....
count hours, look at monitor with disappointment and than notice the nick of "staff" who said they will post more updates as they have them... ShowbizDonkey... wait... that may explain everything.
I think the problem is that because we want to play (or some of us want to work) we just assume the fix is like changing a battery. Stuff like this hurts their sales so I am relatively sure they are working very hard at getting everything fixed and will do so as expediently as possible. I see no possible upside to them intentionally taking longer than needed.
I understand and I agree with what you are saying. But without THEM posting an update to millions all around the world reassuring us that that is in fact the case, some (or as this post would indicate : most) members of community get annoyed and restless. It is only normal to know you customer base and it's expectations / needs. Gaming communities + technical problems = need for frequent updates. That's all. They can work hard and fix it for next two days i am FINE with that as long as I hear from them "it may take 24 hours" ... "we are not sure yet how long it will take we know you have been waiting for HOURS we apologise" etc I'm sure you understand what I mean. And how the hell can they not know that this will explode and create account of forum ShowbizDonkey to post update. I find it unprofessional. This post is the only official word the world has heard from Oculus and the word comes from ShowbizDonkey? Really? nice... reassuring... I don't enjoy being treated this way as a customer, hence I am angry 🙂 Not because I can't play on my one of two days off I have this week, but because I feel I am treated like this "we got your money already so shut it and wait we will deal with it when we will".
Sadly tech companies, and most companies throughout the world really suck (I think that's the technical term) at customer service. I don't think it's intentional, I think they really have zero training. Lots of you claim to be security and tech professionals, I'm a customer service professional and it's just a really lacking art form especially among companies run by younger people who just don't get it.
I don't believe this is willful. I honestly believe they posted they were working on it and really think that's sufficient. It isn't, but I think they think it is. Until they have something new to share they probably won't give it a second thought. This doesn't make it ok, but customer service in every sector of our economy is pathetic.
Except Chick'fil'A, they rock... and I'm hungry
03-07-2018 03:06 PM
kRAyZZed said:
songnar said:
Aliantha said:
KlodsBrik said:
Wait, what did I miss out on ?
Great to see so many new forum users who have been hiding under the rocks with their hmd strapped on having fun 🙂
Oh God I hope nobody posts pics of them playing VR with strap on!
Hey! Don't you judge my lifestyle choices!
Do you need a special touch controller to track that or.....
03-07-2018 03:06 PM
Good point, however somehow when when messups like this happen in world of warcraft Blizzard somehow spits out updates like a machine gun. If they can, so can Oculus. They think it is sufficient? No, they are ignoring it they must know it is not, just look at all the posts yelling for an update. In our current age not knowing is not due to lack of information but due to someone's ignorance.
Aliantha said:
iFlea said:
Aliantha said:
iFlea said:
AndTrax said:
Refresh for awaited update....
count hours, look at monitor with disappointment and than notice the nick of "staff" who said they will post more updates as they have them... ShowbizDonkey... wait... that may explain everything.
I think the problem is that because we want to play (or some of us want to work) we just assume the fix is like changing a battery. Stuff like this hurts their sales so I am relatively sure they are working very hard at getting everything fixed and will do so as expediently as possible. I see no possible upside to them intentionally taking longer than needed.
I understand and I agree with what you are saying. But without THEM posting an update to millions all around the world reassuring us that that is in fact the case, some (or as this post would indicate : most) members of community get annoyed and restless. It is only normal to know you customer base and it's expectations / needs. Gaming communities + technical problems = need for frequent updates. That's all. They can work hard and fix it for next two days i am FINE with that as long as I hear from them "it may take 24 hours" ... "we are not sure yet how long it will take we know you have been waiting for HOURS we apologise" etc I'm sure you understand what I mean. And how the hell can they not know that this will explode and create account of forum ShowbizDonkey to post update. I find it unprofessional. This post is the only official word the world has heard from Oculus and the word comes from ShowbizDonkey? Really? nice... reassuring... I don't enjoy being treated this way as a customer, hence I am angry 🙂 Not because I can't play on my one of two days off I have this week, but because I feel I am treated like this "we got your money already so shut it and wait we will deal with it when we will".
Sadly tech companies, and most companies throughout the world really suck (I think that's the technical term) at customer service. I don't think it's intentional, I think they really have zero training. Lots of you claim to be security and tech professionals, I'm a customer service professional and it's just a really lacking art form especially among companies run by younger people who just don't get it.
I don't believe this is willful. I honestly believe they posted they were working on it and really think that's sufficient. It isn't, but I think they think it is. Until they have something new to share they probably won't give it a second thought. This doesn't make it ok, but customer service in every sector of our economy is pathetic.
Except Chick'fil'A, they rock... and I'm hungry
03-07-2018 03:06 PM
madmadmark said:
madarao627 said:
weimkuhler said:
With all the employees and money they have , how in the hell is there not a new security certificate yet? Oculus has been down for 21 hours in New Zealand. SMH
You dont know what the issue is. You dont know if a certificiate expired is causing the issue or if a server went down because someone tripped on a powercord. Stuff like that happens
I know what the issue is!They should not sell Hardware that requires an online connection even when playing 3rd party games!
03-07-2018 03:06 PM
03-07-2018 03:06 PM
03-07-2018 03:06 PM
Papaws_Gaming said:
Satorius said:
I fix mine Oculus Rift. Just need to back up the date/time on your computer. As per example I change mine to March 1st 2018. Restart the computer and it should work again 🙂 Satorius
say RIP to anything you installed after the date you set your computer back to
03-07-2018 03:06 PM
kRAyZZed said:
Sneetch said:
kRAyZZed said:
Etsija said:
So while we're waiting, I have a question: can I fly in Elite Dangerous with Oculus AND Touch controllers. Or do I have to reinstall my HOTAS?
Elite works with the touch controllers 🙂 - its what I have been using
Operative words, 'have been' lol