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Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

DandyTimeDave
Honored Guest
How would everyone rate Job Simulator? First game I'm thinking about purchasing once this goes back up

Jackdaw01
Explorer
Just another forum comment that isn't contributing anything whatsoever 😄
This is my signature.

ChrisTheMachine
Protege


How would everyone rate Job Simulator? First game I'm thinking about purchasing once this goes back up


good game

jhall2519
Honored Guest
Just happen to know of a company that fired an entire tech team for letting a production certificate expire, which caused a delay in processing payments - "No excuse for something this stupid!" was the official reasoning.  Just sayin'.

duerrs
Protege
well, at least i have a foot and a half of snow to get off the driveway....hopefully this will be fixed by then.

Anonymous
Not applicable
hey MrKaru, your another forum fanboy that insists on responding unhelpfully to people posts... Poster of the week, brown noser of the week moreover.

rickypro1966
Explorer
Well this thread caused me to just go and buy Elite Dangerous.  Now hopefully Oculus is not down forever. 🙂

Duskbump
Explorer
wow.... this never happens to my Vive!  Hope its a quick fix... I can only imagine how much $$ they are loosing in the Oculus store.  SMH 

duerrs
Protege


Well this thread caused me to just go and buy Elite Dangerous.  Now hopefully Oculus is not down forever. 🙂


Elite Dangerous and Iracing are the only reason I bought a rift in the first place.

ChrisTheMachine
Protege

Duskbump said:

wow.... this never happens to my Vive!  Hope its a quick fix... I can only imagine how much $$ they are loosing in the Oculus store.  SMH 


yup
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