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Oculus Runtime Services - Current Status

ShowbizDonkey
Retired Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

rotoole
Explorer

Dantai87 said:

Well time to time travel an hour into the future to see if this is resolved.

AKA: nap time.


Good luck with that. lmao

NsurgNt said:

Roll back your date 2 0r 3 days and your rift will work. Yes, you must disable auto update of your date and time for this to work
or it will revert to the internet time and date. Also you will not be
able to access certain websites like youtube. But you can play your
games. Also since Elite Dangerous requires a login to play it also will
prolly not be functional. 
 I don't suggest it. A lot of reps are saying its a temporary fix but may mess it up more in the future. The best bet is to just put it back in the box for a few days or week. I HAVE NEVER seen a company let their certificates expire for all of the customers at once knowingly. So this one is new for me. Hopefully we can get on the other end of this one sooner rather than later.

ChrisTheMachine
Protege

rotoole said:


Dantai87 said:

Well time to time travel an hour into the future to see if this is resolved.

AKA: nap time.


Good luck with that. lmao

NsurgNt said:

Roll back your date 2 0r 3 days and your rift will work. Yes, you must disable auto update of your date and time for this to work
or it will revert to the internet time and date. Also you will not be
able to access certain websites like youtube. But you can play your
games. Also since Elite Dangerous requires a login to play it also will
prolly not be functional. 
 I don't suggest it. A lot of reps are saying its a temporary fix but may mess it up more in the future. The best bet is to just put it back in the box for a few days or week. I HAVE NEVER seen a company let their certificates expire for all of the customers at once knowingly. So this one is new for me. Hopefully we can get on the other end of this one sooner rather than later.


same

Anonymous
Not applicable
is it fixed yet

ChrisTheMachine
Protege


is it fixed yet


nope bud....we all still waiting

Anonymous
Not applicable



Guess I will check back in tomorrow and hope for the best.

ButterHATER
Protege


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Related image

ChrisTheMachine
Protege




ibjawo8ovts8.jpg


Related image


k

madmadmark
Explorer

Software not working online I can live with but to stop my Hardware  from working like this for a full day for no reason other than a business decision to have the bloody thing online pissis me off.

Never in 26 years of PC gaming has my Hardware been stopped dead like this. So Rift 2 online? 

I will take this into serious consideration and won't forget what has happen today for a long time.

Mess up your software all you like but don't ever fuck with my hardware!

ChrisTheMachine
Protege


Software not working online I can live with but to stop my Hardware  from working like this for a full day for no reason other than a business decision to have the bloody thing online pissis me off.

Never in 26 years of PC gaming has my Hardware been stopped dead like this. So Rift 2 online? 

I will take this into serious consideration and won't forget what has happen today for a long time.

Mess up your software all you like but don't ever fuck with my hardware!



yup....
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