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Oculus Runtime Services - Current Status

ShowbizDonkey
Oculus Community Manager
Oculus Community Manager
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

FastForward352
Level 7
Just a 55Mb patch. I had to try twice. First repair did nothing, same problem. I tried again and it works now
Asus X99-A MB | i7 5820K @ 3.30GHz | Asus ROG-STRIX 1080Ti | 32 Gb RAM | SSD SAMSUNG 500Go M-2 |  Samsung 40" 4K Screen | T500RS & TH8A Shifter on Wheel Stand Pro | TM Warthog & Combat Rudder Pedals | Buttkicker Gamer 2 | OCULUS RIFT CV1 - 3 Sensor roomscale setup

iJudgement
Level 7

Aymito said:




Aymito said:

 I choose repair ... so the patch fix the problem or I have to download all the 5 gig setup again  ?


If you grabbed the installer for the patch from https://www.oculus.com/rift-patch/, it should only be about 55mb.


for me it's saying the repair oculus  ...will reinstall all your oculus software again....is this the case with this patch with you all ??


It gives the option to "Repair" or "Close" choose "Repair", it's not like a regular Repair through the Oculus Setup, it won't reinstall all the Oculus software again.

VRMageddon-1
Level 8

Aymito said:




Aymito said:

 I choose repair ... so the patch fix the problem or I have to download all the 5 gig setup again  ?


If you grabbed the installer for the patch from https://www.oculus.com/rift-patch/, it should only be about 55mb.


for me it's saying the repair oculus  ...will reinstall all your oculus software again....is this the case with this patch with you all ??


No, mine didn't.  Did you do the thing where you reset your clock back?  Or did you reinstall today?  Mine just did the patch then when Oculus restarted it downloaded a new version but that was quick.

Firestorm185
Level 4
As long as you're fine, whatever bro. >w0
------------------------------
PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

FastForward352
Level 7

Aliantha said:


It's ok, tomorrow I will just have to do a double session of the boxing trainer, missed my workout today.  Sleep is a good thing 🙂 Enjoy your VR!


Thanks Aliantha 🙂 See you 😉

Asus X99-A MB | i7 5820K @ 3.30GHz | Asus ROG-STRIX 1080Ti | 32 Gb RAM | SSD SAMSUNG 500Go M-2 |  Samsung 40" 4K Screen | T500RS & TH8A Shifter on Wheel Stand Pro | TM Warthog & Combat Rudder Pedals | Buttkicker Gamer 2 | OCULUS RIFT CV1 - 3 Sensor roomscale setup

NorzeWolf
Level 2
This should be an easy fix it is definitely a oculus app framework.dll error issue if this is a security cert issue as they say it is it should  be as easy as pushing the date of the cert or creating a new cert. getting it out to customers would be as easy as reinstalling  the oculus software. Oculus hire me as a software engineering manager and i will ensure issues like this dont cost you millions in sales.

VRMageddon-1
Level 8

jef32 said:

Patch applied, all works fine for me. I don't say "thanks" because all of this would never happened. The "thanks", I have already said by spending money, by buying the Oculus in november 2016.


Oh yeah? well thanks for being part of the community 🙂

VRMageddon-1
Level 8



Aliantha said:


It's ok, tomorrow I will just have to do a double session of the boxing trainer, missed my workout today.  Sleep is a good thing 🙂 Enjoy your VR!


Thanks Aliantha 🙂 See you 😉



❤️ Thanks to you and everyone for being so entertaining today!

Hamperino
Level 2
This shouldn't have taken all day to fix and it still isn't fixed. Oculus you're really dropping the ball...

Mimand3r
Level 2
What a well engineered bugfix. Very well done guys. We all know humanity is full of stupid people. Don't let the trolls get to your skin.Must have been a hard night for you guys. Now get some sleep. Thx alot Oculus Team