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Oculus Runtime Services - Current Status

ShowbizDonkey
Oculus Community Manager
Oculus Community Manager
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

ShowbizDonkey
Oculus Community Manager
Oculus Community Manager
Update #3:
Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/ 
Thank you once again for your patience.

Firestorm185
Level 4
Why thank you! (dips cracker) Would you like one?
------------------------------
PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

FastForward352
Level 7
You know what ? I've become addicted to the Forum and I can't leave it now ! Lol
Asus X99-A MB | i7 5820K @ 3.30GHz | Asus ROG-STRIX 1080Ti | 32 Gb RAM | SSD SAMSUNG 500Go M-2 |  Samsung 40" 4K Screen | T500RS & TH8A Shifter on Wheel Stand Pro | TM Warthog & Combat Rudder Pedals | Buttkicker Gamer 2 | OCULUS RIFT CV1 - 3 Sensor roomscale setup

Hamperino
Level 2

Aliantha said:


Rave185 said:

(nom's on saltine crackers)



*passes you the dip*


Wait, dip on saltine crackers?!?! lmaoooo

Firestorm185
Level 4
I mean, what's the harm in trying it, right? It's not like the dip could hurt you.
------------------------------
PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

VRMageddon-1
Level 8

Danjo1712 said:


Aliantha said:


Danjo1712 said:

So see you next time on the 11th of March 2020. 
At this time the Cert will expire once again...


It's a date! I'll bring the cheese, you bring the whine!  

kidding of course


All my hopes are gone, since you edited your post.... you´re so evil....all women are evil...wait... got a flashback of last night? hmm... argh... ok see ya


The date is still on, just kidding about the whine.  But yeah we are all evil!

cefizelj
Level 3
This is more serious than you think. This means they can let it expire whenever they feel like it, for example, when a new headset comes out. Or when the company goes bust. This is anti-consumer and I'm pretty sure it's illegal in the EU at least, proably in the US  as well.

VRMageddon-1
Level 8

Hamperino said:


Aliantha said:


Rave185 said:

(nom's on saltine crackers)



*passes you the dip*


Wait, dip on saltine crackers?!?! lmaoooo


better than plain crackers!  It's a cheese dip

VRMageddon-1
Level 8

Rave185 said:

Why thank you! (dips cracker) Would you like one?



I overdid it on the shrimp but thank you!

florinbogdan
Level 2
I will downgrade on all social&media oculus to not buy its crap , why i need internet .now whit internet i cannot use vr glass