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Oculus Runtime Services - Current Status

ShowbizDonkey
Oculus Community Manager
Oculus Community Manager
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

steveco99
Level 3
@ShowbizDonkey -  Check the 'tagged'  line at the bottom of your original post - somebody has been doing some creative editing you might want to amend.

yell0
Level 2
so what's the big update anyway? 

Jaxxeh
Level 3
Well it was nice meeting you all. Had quite a few chuckles with some of those posts yesterday.  😘

Bodb_Derg
Level 3
Thank you Oculus Support. Your time is appreciated ❤️

Firestorm185
Level 4
Welcome as always, Ali. Crackers without cheese is like a world without VR, not somewhere I'd like to live.
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PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

VRMageddon-1
Level 8

cefizelj said:

This is more serious than you think. This means they can let it expire whenever they feel like it, for example, when a new headset comes out. Or when the company goes bust. This is anti-consumer and I'm pretty sure it's illegal in the EU at least, proably in the US  as well.



Now that it's fixed we're going to get into conspiracy theory?  Well hell they could be planting subliminal messages into the VR software... oh damn... that does explain the French fry cravings...

MaxwellRodgers
Level 2
this is what happens when you are on the bleeding edge of technology, people forget that this tech is still in its infancy.

Firestorm185
Level 4

Aliantha said:


cefizelj said:

This is more serious than you think. This means they can let it expire whenever they feel like it, for example, when a new headset comes out. Or when the company goes bust. This is anti-consumer and I'm pretty sure it's illegal in the EU at least, proably in the US  as well.



Now that it's fixed we're going to get into conspiracy theory?  Well hell they could be planting subliminal messages into the VR software... oh damn... that does explain the French fry cravings...


or the saltines.... Owo
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PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

VRMageddon-1
Level 8

Jaxxeh said:

Well it was nice meeting you all. Had quite a few chuckles with some of those posts yesterday.  😘


You too... VR safely!

djdamo_sylv
Level 2
where r free game lol