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Oculus Runtime Services - Current Status

ShowbizDonkey
Oculus Community Manager
Oculus Community Manager
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

BlackPixel_
Level 5
Thanks Oculus Support. I'm sure you guys will never make any mistakes such as this ever again. I'm still a happy customer.
Goodnight everyone 
1 CPU: Alienware M17 R4: NVIDIA(R) GeForce RTX(TM) 3080 16GB GDDR6, 10th Generation Intel Core(TM) i9-10980HK (8-Core, 16MB Cache, up to 5.3GHz Max Turbo Frequency)
2nd CPU: Alienware Aurora R12: NVIDIA GeForce RTX 3090 24GB GDDR6X, 11th Gen Intel Core i9 11900KF (8-Core, 16MB Cache, 3.5GHz to 5.3GHz w/Thermal Velocity Boost)

VRMageddon-1
Level 8


Thanks Oculus Support. I'm sure you guys will never make any mistakes such as this ever again. I'm still a happy customer.
Goodnight everyone 


Night night!

Firestorm185
Level 4
Alrighty, well it's back to 3D modellin for me! Night everyone, and talk to ya all again soon! (but hopefully not too soon) xD
------------------------------
PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

iJudgement
Level 7

cefizelj said:

This is more serious than you think. This means they can let it expire whenever they feel like it, for example, when a new headset comes out. Or when the company goes bust. This is anti-consumer and I'm pretty sure it's illegal in the EU at least, proably in the US  as well.


This can happen on any piece of modern technology, not just the Rift.

I'm also certain they've made sure that they practice well within the legal bounds of where they are required to be.

VRMageddon-1
Level 8

Rave185 said:

Alrighty, well it's back to 3D modellin for me! Night everyone, and talk to ya all again soon! (but hopefully not too soon) xD


Take care darlin', feel free to take that dip with you.

LuluViBritannia
Level 9
Ok, so, the patch does work, but it screwed up the performance. I rebooted my computer, checked all the parameters, and what usually gives me a solid 90 FPS is now stuck to 40-50 FPS. Does anyone else have performance issues, or is it just me?
Hyped for the Quest 2!


My hopes for VR next gen:
- Full Body Tracking. Come on, Oculus!
- Eye tracking with foveated rendering. Must reduce the power needs!
- More big-scale games. I need a true VRMMORPG!
- Bigger community.

"If you don't mind, do you want me to take you there? Where dreams come true."

VRMageddon-1
Level 8


Ok, so, the patch does work, but it screwed up the performance. I rebooted my computer, checked all the parameters, and what usually gives me a solid 90 FPS is now stuck to 40-50 FPS. Does anyone else have performance issues, or is it just me?


That might not be the patch but there was also an Oculus update that occurred, could be in there. Haven't played yet to know.

Aymito2
Level 4
I didnt install anything and the date is back automatic again ..this what I got ...so I continue with repair or what.. . ?u5u2ohemixc3.jpg

VRMageddon-1
Level 8

Aymito said:

this what I got ...so I continue with repair or what.. . ?u5u2ohemixc3.jpg


yes repair, it's quick, then an update then you're golden

NorzeWolf
Level 2
yeah its prob the update that happened a few days back. My setting went to 0 instead of the 1.5 i had my super sampling set to. but the beak is fixed now but apparently you will have to also update all the games as well.