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Oculus Runtime Services - Current Status

ShowbizDonkey
Community Manager
Community Manager
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

KlodsBrik
Level 11

Mito.Zo said:

Patch does not work at all.


Did work for me and a lot of others.
 
Be good, die great !

nOZ3n
Level 2
Thank u for update 🙂

al-Haq
Level 3
Thanks for the update @Oculus

LZoltowski
Volunteer Moderator
Volunteer Moderator
Can confirm it worked for me. PHEW I have a living room to design.
Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

Be kind to one another 🙂

Anonymous
Not applicable
Thanks for the fix, all good now.

mrnadeau
Level 3

twhall said:

I'm supposed to give a VR demo to a class in about 14 hours.  I wonder whether a fix will be in place in time for that.  It's not looking good.  Lots of people are going to get a bad first impression.


Fixed the proper way with update

Zenbane
Level 15
I can confirm that this is fixed for me! I didn't have to reboot the PC after the Patch installed either.

JonJonXD
Level 5
I can confirm that the patch worked for me!
PC Specs

AMD Ryzen 7 @ 3.9ghz 1.35v w/ Noctua NH-D15 SE AM4 Edition

ASUS STRIX X370-F GAMING Motherboard

Power Color Red Dragon RX 580 8GB

Corsair Vengeance LPX 16GB (2x 8GB) DDR4 3200

Samsung 960 EVO 500GB NVME

2x4TB Seagate Barracuda HDDs

Corsair RM850X

Be Quiet Silent Base 800

LG 29UM60-P Ultra Wide 2560x1080 Monitor

Logitech G910 Orion Spectrum Keyboard

Logitech G903 Mouse

Oculus Rift CV1 w/ 3 Sensors + Earphones

FlyingDoodle
Level 3
We have lift-off!!!!!   So excited to get back to Oculus world....

Bagooza
Level 2
Thank you for the update Oculus!