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Oculus Runtime Services - Current Status

ShowbizDonkey
Oculus Community Manager
Oculus Community Manager
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

CMDR_Arasami
Level 3


Oh my God~~~~why~~~s8c3zkoim9pf.jpg


Try: (as admin)
ipconfig /flushdns
ipconfig /release
ipconfig /renew
This technology has peeled back a layer to reveal another universe. Virtual reality will grow, just as the telegraph grew to the telephone - as the radio to the TV - it will be everywhere.

VRMageddon-1
Level 8




Oh my God~~~~why~~~s8c3zkoim9pf.jpg


Try: (as admin)
ipconfig /flushdns
ipconfig /release
ipconfig /renew




Oh my God~~~~why~~~s8c3zkoim9pf.jpg



or try

Run the patch with  /bypassHotfixCheck (capitals are important)

marco_lao_wu
Level 3

Aliantha said:





Oh my God~~~~why~~~s8c3zkoim9pf.jpg


Try: (as admin)
ipconfig /flushdns
ipconfig /release
ipconfig /renew




Oh my God~~~~why~~~s8c3zkoim9pf.jpg



or try

Run the patch with  /bypassHotfixCheck (capitals are important)


這就是使用/ bypassHotfixCheck運行修補程序,結果讓人沮喪

nasawhy
Level 3
as @doghous3 said, closing one of those applications finally allowed me to run the patch. For me, it was MSI Afterburner.

Lt_Loony
Level 3
So yesterday I received an email from Oculus with an apology, a guide on how to fix and 15$ credit in the store to compensate.
Mistakes happen, it is how they are handled by the one in fault.
I am a happy Rift user 🙂

gpcustom
Level 3
Okay so I uninstalled the OCULUS and then installed it all fresh and new including game. Am I the only one who when using the link on the OCULUS support page that has the old BETA back? 
it once again gave me the unable to connect message so back to the support page and installed the patch. Now I have been able to access the game that caused me to buy OCULUS in the first place.
But is it just me or did we all get the old BETA OCULUS home back?

LZoltowski
Volunteer Moderator
Volunteer Moderator

gpcustom said:

Okay so I uninstalled the OCULUS and then installed it all fresh and new including game. Am I the only one who when using the link on the OCULUS support page that has the old BETA back? 
it once again gave me the unable to connect message so back to the support page and installed the patch. Now I have been able to access the game that caused me to buy OCULUS in the first place.
But is it just me or did we all get the old BETA OCULUS home back?

You can switch back to the new Core 2.0 Beta, mine didn't revert back:

dszu7puceh9b.jpg
Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

Be kind to one another 🙂

P3nT4gR4m
Level 12
Tried patch...
2otwysugxwnb.jpg
uninstalled oculus, tried reinstall. Same message. Thundermaster, AVG and the usual suspects are disabled.

FML!  :'(

LZoltowski
Volunteer Moderator
Volunteer Moderator

P3nT4gR4m said:

Tried patch...
2otwysugxwnb.jpg
uninstalled oculus, tried reinstall. Same message. Thundermaster, AVG and the usual suspects are disabled.

FML!  :'(



PM me your setup logs @P3nT4gR4m

Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

Be kind to one another 🙂

LZoltowski
Volunteer Moderator
Volunteer Moderator

P3nT4gR4m said:

Tried patch...
2otwysugxwnb.jpg
uninstalled oculus, tried reinstall. Same message. Thundermaster, AVG and the usual suspects are disabled.

FML!  :'(




Just in case anyone is interested this was fixed by following the below:

Please ensure you are running the leanest version of windows possible
Close down all non-essential applications you have such as:

Any GPU tweaking utils such as MSI afterburner
Any motherboard utilities such as AI suite
Any encryption utilities 
Any SSD Utilities like Samsung Magic
Antivirus, Antimalware
Java updater if you have one
Any CPU Utilities
Any RGB peripheral utilities

Basically running as clean a windows session as possible.

Then run setup again
Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

Be kind to one another 🙂