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Oculus Runtime Services - Current Status

ShowbizDonkey
Oculus Community Manager
Oculus Community Manager
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

Doumdoum
Level 3
I received my Rift yesterday. I installed it in the evening. everything worked perfectly.
today I thought I was going crazy.
I searched for a solution from 2pm until 6pm !!!!
I finally learn that there is a problem.
I hope it will be quickly repaired!
I was forced to sweep my real house in real life during the download time !!! a nightmare !!!

dburne
Level 16
Yes thanks for the update, same problem here on my end.
Don

EVGA Z390 Dark MB | I9 9900k| EVGA 3090 FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case| Rift S | Quest |

VRMageddon-1
Level 8
Relax people, they will get it fixed.  Take a walk, take a shower.  This is an inconvenience but on the scale of sh*t that goes wrong in this messed up world, this is pretty low on the chart.  

eivind_birkelan
Level 2
so when can we hope to have a fix then?

gpcustom
Level 3
Im sorta feeling better but not by much. Could we hear an ETA on service? Many a thread here and elsewhere asking this very same question. 

Time4Laughter
Level 3
Ok..Cheers for the update. I'll fire up the Atari and blast some invaders.. :smiley: -) 

FoxDelta
Level 2
are you guys serious? what would happen when this company files bankrupticy?
AT LEAST: i would have expected to get an E-Mail regarding this issue, within an 1 hour window after knowledge. i got nothing!!!!
perfect customer support grummel

ElcoL
Level 2
They should've known. This has been going on for nearly a day now.

Satorius
Level 3
Temporary fix until they fix the issue.  Hope they plan to give us at least a free game regarding this issue.  I reinstall the software until I figure it out the issue on this site:   https://jgonfer.com/blog/how-to-fix-the-cant-reach-oculus-runtime-service-error-in-oculus-home/

kwakaman39
Level 3
First time on rift for months. Would happen today. Reinstalling software before found out reason. Now have 5 hour download before get back to square one. Good to see they are on the case now though. Wished it was a few hours ago though.