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Oculus Runtime Services - Current Status

ShowbizDonkey
Oculus Community Manager
Oculus Community Manager
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

james_yuwanan
Level 2
I have problem is "Can’t Reach Oculus Runtime Service"  and then, I just tried to staring install to program and install Oculus patch.  But still back to the same. "Can’t Reach Oculus Runtime Service" 

cybereality
Level 16
Did you see this article? You may have to uninstall and delete some files.
https://support.oculus.com/217157135500529/
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

jmknapp80
Level 2
I just picked up a rift today and installed the software and get this error. I can't even use my rift on day 1. I saw there was a patch from a couple weeks ago, that didn't help. I've uninstalled, restarted and fresh installed a few times now. Still same error, ugh. Changed my PC date to February, same error. Any support guys around here to help?

Firestorm185
Level 4
Been a while since this has been added to! glad the software's still running smoothly, great job as usual devs! ^^
------------------------------
PC specs - GTX 1070 (MSI AERO); 16GB Corsair Vengeance DDR3; intel i5-4590, MSI motherboard (don't remember but it was a combo deal) and an EVGA Supernova 750W semi-modular.

Merlin1961
Level 2
if the support for DK2 is no more then why is it still for sale

Richooal
Level 12


if the support for DK2 is no more then why is it still for sale




No one can stop you selling something second hand.
i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.

Blueyesteph
Level 3


We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/

im still having a serious problem I still haven't even played on the oculus rift yet im new to it downloaded software installed made account waited for app to open then it comes up with error no matter what I do if I restart repair get the repair patch uninstall reinstall I get the same problem. on task manger it says my library has stopped and when I try start it comes up with error 18 ???????



ShowbizDonkey
Oculus Community Manager
Oculus Community Manager
@Blueyesteph This is a really old thread, so you're not likely to get much troubleshooting assistance here. I recommend directly contacting our support team so that one of our agents can see what's going on and help get you up and running. Here's the link to contact the team: https://support.oculus.com/885981024820727/

Blueyesteph
Level 3


@Blueyesteph This is a really old thread, so you're not likely to get much troubleshooting assistance here. I recommend directly contacting our support team so that one of our agents can see what's going on and help get you up and running. Here's the link to contact the team: https://support.oculus.com/885981024820727/

I have contacted them thank you just waiting on reply and hope I get it working as soon as possible, I wanna see what all the fuss is about I can not wait tot try it.



Blueyesteph
Level 3


@Blueyesteph This is a really old thread, so you're not likely to get much troubleshooting assistance here. I recommend directly contacting our support team so that one of our agents can see what's going on and help get you up and running. Here's the link to contact the team: https://support.oculus.com/885981024820727/

I have contacted them thank you just waiting on reply and hope I get it working as soon as possible, I wanna see what all the fuss is about I can not wait tot try it.