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Oculus Runtime Services - Current Status

ShowbizDonkey
Oculus Community Manager
Oculus Community Manager
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:

Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/

Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ ;

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
2,249 REPLIES 2,249

Gaijin01
Level 3
#FIRSTWORLDPROBLEMS

Shib
Level 3


First time on rift for months. Would happen today. Reinstalling software before found out reason. Now have 5 hour download before get back to square one. Good to see they are on the case now though. Wished it was a few hours ago though.


did same exact thing. reinstalled oculus. same error occurred. hopped onto the oculus subreddit. all oculus devices soft-bricked. sweet.

Ravel_
Level 3

Satorius said:

Temporary fix until they fix the issue.  Hope they plan to give us at least a free game regarding this issue.  I reinstall the software until I figure it out the issue on this site:   https://jgonfer.com/blog/how-to-fix-the-cant-reach-oculus-runtime-service-error-in-oculus-home/


Not working for me... Tried it multiple times

lRosco
Level 2
Still doesn't work..

peteissohigh
Level 3
FFS, this is so idiotic, I just reinstalled my Oculus and found this post.... OMG, I really find the service, the feedback and support are just so shite comparing with HTC Vive, I hate you, I hate you, I hate you!! so bad!

apexmaster
Level 3
Why would they give a free game??? Things happen.  
Change clock on your system and good to go till they have a fix. I. Did that and running w out problems

BlackPixel_
Level 5
Hey guys just right click  date and time in your lower right corner of Windows, go to adjust date and time and then switch from automatic to manual and change the date to Feb anything and restart your PC. Oculus will start working again. 
1 CPU: Alienware M17 R4: NVIDIA(R) GeForce RTX(TM) 3080 16GB GDDR6, 10th Generation Intel Core(TM) i9-10980HK (8-Core, 16MB Cache, up to 5.3GHz Max Turbo Frequency)
2nd CPU: Alienware Aurora R12: NVIDIA GeForce RTX 3090 24GB GDDR6X, 11th Gen Intel Core i9 11900KF (8-Core, 16MB Cache, 3.5GHz to 5.3GHz w/Thermal Velocity Boost)

dburne
Level 16
I would be cautions about trying some fixes posted by others, I am going to be patient and wait for the official one.
Don

EVGA Z390 Dark MB | I9 9900k| EVGA 3090 FTW3 Ultra |32 GB G Skill 3200 cl14 ram | Warthog Throttle | VKB Gunfighter Pro/MCG Pro grip | Crosswind Pedals | EVGA DG 87 Case| Rift S | Quest |

DeviliveD666
Level 4
I have to see the real world now... please help me... It's disgusting

hyperseven
Level 2

Satorius said:

I fix mine Oculus Rift.  Just need to back up the date/time on your computer.  As per example I change mine to March 1st 2018.  Restart the computer and it should work again 🙂  Satorius


DON'T do this as can screw up the licencing on other software you may use.