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Oculus Setup

pratk05
Level 2

So, Trying to Install the App for Quest 2 on Windows.

Launch the .exe and it never starts

I have a few files as .dmp files left over in temp with a debug which shows the problem :

 

[Debug] [15-May-21 4:05:27 PM] Querying machine metadata.
[Fatal] [15-May-21 4:05:27 PM] Unhandled exception!
System.IO.FileNotFoundException: Could not load file or assembly 'System.Management, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified.
File name: 'System.Management, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'
at Daybreak.Win32.MachineMetadata..ctor()
at Daybreak.Net.Analytics..ctor(Networker networker, Int64 AppId, String AccessToken, MarauderClient marauderClient)
at Dawn.DawnAnalytics.Initialise(Flags flags, Networker networker)
at Dawn.DawnController..ctor(Flags flags, Action action)
at Dawn.DawnController.ActualMain(String[] args)
at Dawn.EntryPoint.Main(String[] args)

 

Done this with AV and Firewall Disabled, have no spaces in my username etc etc. You wizards got any solutions(other than clean install of Windows)

 

Thanks

3 REPLIES 3

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey, we'd definitely be interested in looking at your Oculus Setup Logs in full. Can you please click here to submit a ticket and include those Logs? Thanks!

Ticket Number 2749830. Was submitted yesterday.

So your customer support just told me that a PC with 32 GB RAM, RTX 2060, Ryzen 7 and windows 10 is not compatible to run Oculus. Wow