Showing results for 
Search instead for 
Did you mean: 

Oculus Support Closed My Request Without Contacting Me

Level 5
I submitted my problem of the audio not working in 1.14, they never contacted me about it just closed it - is this typical? I had to log into Zen Desk after a few days to see what was going on and it was "solved". 


Level 16
I'm terribly sorry about this. It looks like there was some confusion because you had an existing open ticket about an unrelated issue and we typically try to merge multiple/duplicate tickets, though in this case they were different issues. I have just spoke with the team and I'm having your ticket escalated to the right person. Thanks for your understanding.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Level 5
Thanks for your assistance, I just received help.