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Oculus Support Closed My Request Without Contacting Me

dougchism
Level 5
I submitted my problem of the audio not working in 1.14, they never contacted me about it just closed it - is this typical? I had to log into Zen Desk after a few days to see what was going on and it was "solved". 


2 REPLIES 2

cybereality
Level 16
I'm terribly sorry about this. It looks like there was some confusion because you had an existing open ticket about an unrelated issue and we typically try to merge multiple/duplicate tickets, though in this case they were different issues. I have just spoke with the team and I'm having your ticket escalated to the right person. Thanks for your understanding.
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dougchism
Level 5
Thanks for your assistance, I just received help.