Hi, I'm trying to setup a Quest headset and having trouble in the app. I can get through all of the stages but when I try to play the safety video the screen goes black showing either a white triangle/play symbol in the middle of the screen or a grey wireless logo with an exclamation mark through the middle of it (I have tried a few times) when I press the screen 0:00 appears in the bottom left of the screen and -0:00 appears in the bottom right. In the headset the "Updating your headset....." message is displayed but goes. I have tried leaving the headset to finish updating but nothing happens. I am using an LGG5 phone.