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Oculus app not working properly

Beatha
Level 2

I have uninstalled Oculus app before and have installed it back recently.

 

However, it always shows in the top bar that there is not enough space to update the Oculus app and requires at least 12GB in C:/ drive, while I'm having around 90GB available space on the said drive.

 

Additionally, the library doesn't seem to load properly with newly bought games not appearing, and old games not able to load their thumbnail.

 

Oculus Link does not work, as well. Since it keeps loading when selected to enable Oculus Link.

 

Any clue on how to fix this is greatly appreciated!

1 ACCEPTED SOLUTION

Accepted Solutions

OculusSupport
Community Manager
Community Manager

Hey Beatha! Thanks for bringing your issue to our attention, we'd love to point you in the right direction! You issue is quite convoluted and seems to be steaming from your computers hardware, we would like to review your log files to see if we can spot the culprit to the issue. However, In order for us to see your log files, we request that you put in a support ticket through the link here; https://metaque.st/Support where we are able to receive files larger than 5 MB. Steps for gathering your log files can be found below:

  1. Open the Run window (Windows key + R).
  2. Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
    • The above link is the default directory. Bear in mind that if you installed Oculus Home to another drive you will need to update the command with the correct file path.
  3. Select the checkbox next to ‘Full logs’.
  4. Select "1 day" from the "Collect last" drop down list.
  5. Wait for the log collection to finish. This can take some time to complete.
  6. The program will automatically generate a zip file containing your logs, which will be saved to your desktop automatically.
  7. Attach the newly created zip file to your next support response. 

Once you have collected your log files, please attach your files to a support ticket by clicking the paperclip icon on either our email or chat support options. Once we have your log files, we'll be better able to find what is causing the issue and provide you with more accurate troubleshooting steps! Please submit your support ticket through the link here: https://metaque.st/Support! We're looking forward to hearing from you in our email and chat support line! 

View solution in original post

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey Beatha! Thanks for bringing your issue to our attention, we'd love to point you in the right direction! You issue is quite convoluted and seems to be steaming from your computers hardware, we would like to review your log files to see if we can spot the culprit to the issue. However, In order for us to see your log files, we request that you put in a support ticket through the link here; https://metaque.st/Support where we are able to receive files larger than 5 MB. Steps for gathering your log files can be found below:

  1. Open the Run window (Windows key + R).
  2. Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
    • The above link is the default directory. Bear in mind that if you installed Oculus Home to another drive you will need to update the command with the correct file path.
  3. Select the checkbox next to ‘Full logs’.
  4. Select "1 day" from the "Collect last" drop down list.
  5. Wait for the log collection to finish. This can take some time to complete.
  6. The program will automatically generate a zip file containing your logs, which will be saved to your desktop automatically.
  7. Attach the newly created zip file to your next support response. 

Once you have collected your log files, please attach your files to a support ticket by clicking the paperclip icon on either our email or chat support options. Once we have your log files, we'll be better able to find what is causing the issue and provide you with more accurate troubleshooting steps! Please submit your support ticket through the link here: https://metaque.st/Support! We're looking forward to hearing from you in our email and chat support line!