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Oculus app saying my PC doesn't meet requirements

Bjorn_Strayer
Level 2

Hi,

I'm trying to download the update that the app says I need if I try to turn on Public Test Channel.

The update downloads, then the app starts and briefly shows an error that my system isn't compatible and links to the page with system requirements.

 

Pretty sure the system is good enough, Ryzen 7 3800X, 32GB DDR4 3666Mhz, Radeon RX 5700. 

 

Headset is a quest 2.

 

Any thoughts?

 

 

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello @Bjorn_Strayer please submit a ticket with us and include the log files from your system so we can review them and try and determine why you get the error message. Thanks!