07-10-2022 11:25 AM
Ever since I received the last update to the system software (version 41.0.0.124.268) on my Quest 1 a few days ago, I cannot display the Dash menu in any apps when I press the Oculus button on the right controller. Many apps don't have an Exit or Quit option, so this means I have to restart the headset with the power button to get back to the home menu which takes a long time (see below). The physical Oculus button is definitely working because it toggles the Dash in the home menu and I can hold it down to recenter my view in apps.
I also have another issue that may or may not be related. Every time I boot or restart the headset, after 1-3 minutes I get an error message that says "Oculus App Runtime isn't responding" with options to Close App or Wait. After choosing either option, the passthrough and guardian appear about 20-30 seconds later and everything seems to work normally after that (except for the issue with the Oculus button).
Is anyone else having either of these issues, and is there anything I can do about them other than wait for the next system update?
07-10-2022 12:23 PM
Hey there, @UpUpDnDn! We know how important it is for the dash to pop up properly when pressing the Oculus button, so we'd love to help out!
In regards to the Oculus dash, could you please answer the following:
As for the Oculus app runtime error, please see below:
Once we have these answers, we can look into some other possibilities!
07-10-2022 01:37 PM
I tried some more troubleshooting and encountered an even stranger error. I usually select Wait on the error dialog on startup since that seems to work a little faster, but that seems to result in the issue with the Oculus button not loading Dash. However, if I select Close App, wait for the home menu to load, then launch an app or game, the Oculus button does display the Dash menu in-game, but after I quit the app I end up with two menus in the home environment as shown below:
Also, if I am in an app that uses hand tracking and I point my palm at my face, the Oculus logo doesn't appear and I can't pull up the Dash menu with the pinch gesture. The hamburger menu icon does appear on my left hand when I do the guesture though. This is further indication that it's an issue with the system software rather than the controller itself.
Here are some answers to your questions:
07-10-2022 02:05 PM
Thank you so much for this update.
As this seems to have happened right around v41, feel free to post it within our Ideas posts where our Developers look for inspiration for coming updates. Along with that, we suggest submitting a bug report as well.
The next best suggestion we could provide is attempting a Factory reset and then creating a support ticket through here where we can look at some other possibilities!