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Oculus link not working

Remyzk
Level 2

Anyone know what is causing this issue with my oculus link cable?

https://imgur.com/8ZcWrpQ

On my asus zypherus laptop it does this, it works fine on my desktop, and what cable and port I use doesn't affect it. It used to work on this laptop, but it stopped working for unknown reasons

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hi there! Please make sure that all drivers needed to run Link (your Quest itself, the Oculus desktop app, your graphics card, USB and Windows) are all fully up to date. Then, try disconnecting the Link cable on both ends, power cycling the Quest, rebooting the Oculus desktop software (Settings > Beta > Restart Oculus) and re-connect the Link cable. Should the issue persist past this, click here to submit a ticket and include your Oculus Diagnostics Logs for our review. Thank you!