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Oculus link software Stuck on blank grey screen after selecting profile pic

Ur_Uber_Driver
Level 2

I have searched everywhere and as far as I know, nobody else has gotten this problem, I'll get through the download login and select a profile picture but once I confirm the picture it just enters a completely grey screen that never ends, thinking it may have just been some type of loading I let it sit for about an hour to no avail and I've attempted almost every solution out there

 

I collected the logs and here is the analysis 

=============
LOG ANALYSIS
=============

============
2. OAFError
============
[Service_2021-03-26_13.00.58.txt] 26/03 13:01:02.023 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\core\jsonutil.cpp(81) : Failed to parse manifest JSON data (1971038)
[Service_2021-03-26_13.00.58.txt] 26/03 13:01:11.513 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2021-03-26_13.00.58.txt] 26/03 13:01:11.517 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2021-03-26_13.00.58.txt] 26/03 13:01:16.606 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2021-03-26_13.00.58.txt] 26/03 13:02:31.632 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\bugreporter\bugreporter.cpp(94) : Bug description not found (1971039) OVR54112166
[Service_2021-03-26_12.54.33.txt] 26/03 12:54:34.807 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\core\jsonutil.cpp(81) : Failed to parse manifest JSON data (1971038)
[Service_2021-03-26_12.54.33.txt] 26/03 12:54:41.325 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2021-03-26_12.54.33.txt] 26/03 12:54:41.328 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2021-03-26_04.03.59.txt] 26/03 04:04:00.672 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\core\jsonutil.cpp(81) : Failed to parse manifest JSON data (1971038)
[Service_2021-03-26_04.03.59.txt] 26/03 04:04:06.781 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\package\librarian.cpp(1036) : Local migration failed: regen-third-party-assets (1971039)
[Service_2021-03-26_04.03.59.txt] 26/03 04:04:06.787 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Access is denied. (1971052)
[Service_2021-03-26_04.03.59.txt] 26/03 04:04:06.788 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Access is denied. (1971052)
[Service_2021-03-26_04.03.59.txt] 26/03 04:04:06.788 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Access is denied. (1971052)
[Service_2021-03-26_04.03.59.txt] 26/03 04:04:06.788 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Access is denied. (1971052)
[Service_2021-03-26_04.03.59.txt] 26/03 04:04:06.788 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Access is denied. (1971052)
[Service_2021-03-26_04.03.59.txt] 26/03 04:04:06.788 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Access is denied. (1971052)
[Service_2021-03-26_04.03.59.txt] 26/03 04:04:06.789 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Access is denied. (1971052)
[Service_2021-03-26_04.03.59.txt] 26/03 04:04:06.789 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Access is denied. (1971052)
[Service_2021-03-26_04.03.59.txt] 26/03 04:04:06.789 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Access is denied. (1971052)
[Service_2021-03-26_04.03.59.txt] 26/03 04:04:06.789 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Access is denied. (1971052)
[Service_2021-03-26_04.03.59.txt] 26/03 04:04:06.843 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\apptracker\apptrackermanager.cpp(132) : Failed to get process handle for pid: 9104 (1971005) OVR84842037
[Service_2021-03-26_04.03.59.txt] 26/03 04:07:14.166 {!ERROR!} [OAF ERROR] [Aggregated 20 times] software\oculussdk\pc\oaf\liboaf\os\file.cpp(1012) : Failed to open file: Access is denied. (1971052)
[Service_2021-03-26_04.03.59.txt] 26/03 04:07:17.537 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\profile\profile.cpp(901) : Not logged in. (1971001) OVR11354787
[Service_2021-03-26_04.03.59.txt] 26/03 04:07:33.521 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2021-03-26_04.03.59.txt] 26/03 04:07:33.541 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2021-03-26_04.03.59.txt] 26/03 04:07:34.004 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2021-03-26_04.03.59.txt] 26/03 04:07:34.007 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
[Service_2021-03-26_04.03.59.txt] 26/03 04:07:40.590 {!ERROR!} [OAF ERROR] software\oculussdk\pc\oaf\liboaf\library\library.cpp(537) : Missing entitlement for 519080484913803 (1971031) OVR6139226
======================
3. All Service Errors
======================
[Service_2021-03-26_13.00.58.txt] 26/03 13:00:58.207 {!ERROR!} [LoggingTools] Unable to purge server logs C:\Users\sblum\AppData\Local\Oculus\OVRServer. The system cannot find the path specified.
[Service_2021-03-26_13.00.58.txt] 26/03 13:00:58.207 {!ERROR!} [LoggingTools] Unable to purge server logs C:\Users\sblum\AppData\Local\Oculus\OVRServer. The system cannot find the path specified.
[Service_2021-03-26_13.00.58.txt] 26/03 13:01:02.913 {!ERROR!} [PluginManager] Failed to load HeadsetPlugin: EmulationPluginAddition; got error code: -1010
[Service_2021-03-26_13.00.58.txt] 26/03 13:01:03.038 {!ERROR!} [xrstreaming] Failed to construct channel for winusb,2833,ff,89
[Service_2021-03-26_13.00.58.txt] 26/03 13:01:03.038 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2021-03-26_13.00.58.txt] 26/03 13:01:11.519 {!ERROR!} [MobileConfigWrapper] getBool() received invalid param: oculus_store:is_rift_redesign_enabled
[Service_2021-03-26_13.00.58.txt] 26/03 13:01:19.522 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_13.00.58.txt] 26/03 13:01:34.766 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_13.00.58.txt] 26/03 13:01:49.978 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_13.00.58.txt] 26/03 13:02:05.187 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_13.00.58.txt] 26/03 13:02:20.396 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_13.00.58.txt] 26/03 13:02:31.632 {!ERROR!} [IpcRouter] Command /bug_reporter/get_bug_info caused an error: OVR54112166
[Service_2021-03-26_13.00.58.txt] 26/03 13:02:35.602 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_13.00.58.txt] 26/03 13:02:50.811 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_13.00.58.txt] 26/03 13:03:06.000 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:54:33.042 {!ERROR!} [LoggingTools] Unable to purge server logs C:\Users\sblum\AppData\Local\Oculus\OVRServer. The system cannot find the path specified.
[Service_2021-03-26_12.54.33.txt] 26/03 12:54:33.042 {!ERROR!} [LoggingTools] Unable to purge server logs C:\Users\sblum\AppData\Local\Oculus\OVRServer. The system cannot find the path specified.
[Service_2021-03-26_12.54.33.txt] 26/03 12:54:35.447 {!ERROR!} [PluginManager] Failed to load HeadsetPlugin: EmulationPluginAddition; got error code: -1010
[Service_2021-03-26_12.54.33.txt] 26/03 12:54:35.547 {!ERROR!} [xrstreaming] Failed to construct channel for winusb,2833,ff,89
[Service_2021-03-26_12.54.33.txt] 26/03 12:54:35.547 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2021-03-26_12.54.33.txt] 26/03 12:54:41.329 {!ERROR!} [MobileConfigWrapper] getBool() received invalid param: oculus_store:is_rift_redesign_enabled
[Service_2021-03-26_12.54.33.txt] 26/03 12:54:51.883 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:55:07.259 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:55:22.655 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:55:38.016 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:55:53.377 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:56:08.752 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:56:24.673 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:56:40.050 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:56:55.426 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:57:10.771 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:57:26.146 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:57:41.508 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:57:56.870 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:58:12.232 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:58:27.576 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:58:42.937 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:58:58.313 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:59:13.688 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:59:29.033 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:59:44.394 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 12:59:59.738 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_12.54.33.txt] 26/03 13:00:15.125 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_04.03.59.txt] 26/03 04:03:59.212 {!ERROR!} [LoggingTools] Unable to purge server logs C:\Users\sblum\AppData\Local\Oculus\OVRServer. The system cannot find the path specified.
[Service_2021-03-26_04.03.59.txt] 26/03 04:03:59.212 {!ERROR!} [LoggingTools] Unable to purge server logs C:\Users\sblum\AppData\Local\Oculus\OVRServer. The system cannot find the path specified.
[Service_2021-03-26_04.03.59.txt] 26/03 04:04:01.327 {!ERROR!} [PluginManager] Failed to load HeadsetPlugin: EmulationPluginAddition; got error code: -1010
[Service_2021-03-26_04.03.59.txt] 26/03 04:04:01.407 {!ERROR!} [xrstreaming] Failed to construct channel for winusb,2833,ff,89
[Service_2021-03-26_04.03.59.txt] 26/03 04:04:01.407 {!ERROR!} [Kernel:Error] OVR Error:
[Service_2021-03-26_04.03.59.txt] 26/03 04:04:06.781 {!ERROR!} [Librarian] Local migration regen-third-party-assets failed
[Service_2021-03-26_04.03.59.txt] 26/03 04:07:17.537 {!ERROR!} [IpcRouter] Command /accounts/linked_accounts caused an error: OVR11354787
[Service_2021-03-26_04.03.59.txt] 26/03 04:07:32.152 {!ERROR!} [MobileConfigWrapper] getBool() received invalid param: oculus_store:is_rift_redesign_enabled
[Service_2021-03-26_04.03.59.txt] 26/03 04:07:33.948 {!ERROR!} [Skyline] [skyline_error] { error_code: , error_type: skyline_error, is_dev_build: false, message: {"message":"SetupAPI: step index must be >= 0, got -1 for path /fbauth at index 0"}, origin_app_name: skyline, section_name: , stack_trace: , sub_section: , title: , }
[Service_2021-03-26_04.03.59.txt] 26/03 04:07:34.009 {!ERROR!} [MobileConfigWrapper] getBool() received invalid param: oculus_store:is_rift_redesign_enabled
[Service_2021-03-26_04.03.59.txt] 26/03 04:07:48.598 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_04.03.59.txt] 26/03 04:08:03.985 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.
[Service_2021-03-26_04.03.59.txt] 26/03 04:08:19.349 {!ERROR!} [FBNS Manager] Token verification timed out, attempting to register again.

1 ACCEPTED SOLUTION

Accepted Solutions

Viper_96Z
Level 3

I have gotten everything to work, just follow the steps in this guide

https://forums.oculusvr.com/t5/PC-VR-Development/Oculus-app-not-working-black-window-rendering/m-p/8...

If you don't want the oculus tool thingy just stop the oculus services manually 😄

View solution in original post

17 REPLIES 17

karnage102
Level 3

I'm experiencing the exact same issue right now

What are your pc specs?

It's not a hardware issue apparently it's Oculus' software. But, I have an i5 and RX 5700 XT. 16gb ram. Should be more than capable.

jempet
Level 2

I have an UBER PC. Stuck with same issue. Just got rig today, can't proceed past grey screen.

GrimHEX
Level 2

I'm also having the same issue

I'm currently in a back and forth with Oculus support rn ill lyk if I can resolve it.

until then i noticed that steam vr will recognize the headset at this point but it wont be able to track

okay, thanks

Viper_96Z
Level 3

I have just talked to the support chat, and they say it is an issue for all new users at the moment, that they are aware of and working to fix as far as he would tell me at least

Interesting, when did you run into the problem?