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Oculus lost my headset and controllers

VDOman
Level 2
  • I sent in my Oculus 2 and controllers for replacement and they claim to have lost them over 1 month ago and still, they keep saying they are working on it. I am sick of waiting for their error and keep demanding they send me an Oculus 2.  I paid $400+ for this.  I have sent 40 emails and they just keep telling me the same thing. I have used my Oculus everyday for leisure and work.  This is ridiculous!! How does a company like this treat their customers the way I'm being treated?
1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there VDOman, thanks for bringing this to our attention! We apologize for how long it's taken. We're working around the clock to ensure all of our pending RMAs and shipping orders are taken care of as quick as possible. There is a backlog of requests we need to fulfill but rest assured, we're working hard to get your order out to you and have not forgotten about you.

If we can do anything else for you, please let us know. Thank you!