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Oculus not responding to customer service

Level 2

I sent a customer service  email to oculus a few days ago about my oculus quest 2 order. they shipped it to a different address than the one I ordered, and and now I don't know where it is, and have not received my order, even though they have my money, and it is supposedly delivered. they have not even sent a confirmation email since then, absolutely nothing. I'm trying to work something out with USPS, but the failure of this situation was no doubt the fault of oculus, and I don't know if I'm exactly overstepping my boundaries in asking to receive what i paid for lol.


Level 2

How did you get it so early? It only came back in stock yesterday. It's only an hour after the 24th.