12-30-2021 10:04 AM
It's fully convected to the internet and a friend could use theirs in my apt. I've rebooted the headset, the router, tried logging out and into the app (which works fine), and even did a factory reset. But all my apps are still just queued and can't install. Even the tutorial. I can't even create an avatar because every time I click on it I just get loading. Sometimes it gets further along than other times but never fully loads enough to use any app.
01-02-2022 11:56 AM
Hey there, we're sorry that you're going through this right now, please allow us to assist you with this. Since you've already attempted some troubleshooting steps of your own, we don't want to have you repeating things you've already attempted. Please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.
This way an agent can work with you directly on this, gathering information and following up with you on the issue until it is resolved. We're here to help, and we will get this resolved for you.