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Oculus referral link

Whos-Blake
Level 2

Hi I sent my friend the oculus referral link so he could show the link to his mom for him to order it and my friends oculus  came in and me and him never got the store credit on his phone it says the referral link has already been used to activate a quest 2 (his oculus) please get back to me he sent me the screenshots of what it says thank you.

 

3 REPLIES 3

OculusSupport
Community Manager
Community Manager

Hello, thanks for reaching out! We noticed that you're experiencing trouble with receiving credit for your referral. We want to ensure you receive the credit you've earned. To get the assistance you need, please click here or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.

 

We're here to help! 🙂

hugmeevr
Level 2

You won't get the credits.  I spent 5 hours on 4 occasions trying to explain a similar situation to support though chat.  There is nothing they are willing to do.  They will lie saying there isn't a level 2 support when for a fact there is.

 

I'm returning both my units and urging friends and family to do the same and/or never buy one.  Worse CS experience ever!

 

Sorry for your loss (of credits).

Do not lie to this lad with gestures of helping.  Your customer service is a joke.