06-18-2022 11:50 AM
So when I power on my headset I can see my screen but it's frozen when it connects to my controllers it unfreezes for a few seconds then the controller disconnects and the screen freezes again and does it many times till I power it off I've tried resetting it and I don't know what's wrong with it.
06-19-2022 12:00 PM
Oh no! That definitely isn't what we want to be happening with your device. Thank you so much for troubleshooting some on your own too, we know it's a lot less fun than actually being in VR!
We're here to help! If you haven't yet, we'd recommend trying a full factory reset. Before going through with the factory reset, we'd also recommend checking if you have Cloud Backup enabled and when your apps were last backed up.
If you are still having these same freezing issues after factory resetting, go ahead and send us a support ticket here, so our team can keep working with you to get back in the game!