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Oculus setup keeps failing!

DerpydooArts
Honored Guest
I am convinced my computer hates me. When I try to run OculusSetup.exe it downloads the files and begins installing but then fails and tells me to restart the computer.

I have tried restarting several times.Computer is fully updated. All antivirus is off, Windows defender is off, I have closed as many background processes as I can find... Nothing should be interfearing but something certainly is.

I believe the big problem is this line "Install 'Dawn.Setup.InstallDriversStep' failed." Something is stopping the drivers from installing but I'm having a hard time figuring it out. I've tried every solution I could find but so far to no avail.

If anyone has any ideas I would be very grateful.

7 REPLIES 7

DerpydooArts
Honored Guest
Tried some more "fixes" like trying to instal on a new windows account, completely deleting the cached files and using CCleaner to remove the registry files and trying a fresh install, no luck... I've never been this stumped before by software, I've never heard of a driver being blocked by something before.

Anonymous
Not applicable
Apart from reinstall Windows from scratch, I don't really have a clue. Except the age-old stupid "update windows" "advice", which I kind of hate seeing but sometimes it works I guess? Btw Windows 10? Maybe the new May 2020 update. It got a good review with in some cases almost 10% performance increase (one case at least, from this youtube), though I didn't see that on my computer at all. No slow-downs either, so that's good.

Or maybe restart Windows in safe mode with networking, and uninstall / re-install Oculus?

Maybe run Windows 10 debloater script. I did it and it worked great until I needed to update something (dot net I believe), and then I had to undo some of the changes (had to run this Windows Repair thing). I've since let Windows be, and it seems to work fine.

Actually, come to think about it, read this post in reverse 😛 (Maybe try that windows repair first, then safe mode, then update, then.. something else?).

jgklopfe
Protege
Having same problem. Was this resolved? Oculus Support has been no help. I've been going in circles with them for 2 weeks. 

Cristi_M_Baraho
Honored Guest
Same here can not connect usb and display cord! UGH

Yachats
Protege
It was necessary for me to manually delete all directories that the failed oculus setup installed and then reinstall with run as SYSTEM ADMIN. That worked for me.

SwitchEber
Honored Guest
how do you do that

jgklopfe
Protege

My Story with 'Dawn.Setup.InstallDriversStep'
failed.



 



Here is the install
problem that I experienced  and observed
in my “OclulusSetup.log” probably 50 times from early Dec 2020 until Feb 12,
2021.



[Error] [2/11/2021
8:21:38 PM] Process D:\Oculus\Support\oculus-drivers\oculus-driver.exe exited
with code -1 (failure).



[Debug] [2/11/2021
8:21:38 PM] Install 'Dawn.Setup.InstallDriversStep' failed.



[Warning] [2/11/2021
8:21:38 PM] Rolling back installation.



 



I submitted trouble
shooting requests to Oculus but their support responses were not able to solve
the problem.



Here are the various
things that I tried:



1)   
Shut off
anti-virus programs( I completely disable Microsoft Defender and WebRoot).



2)   
I ran the “Command Prompt” in administrator mode
with this command: “C:\OculusSetup.exe /drive=D” to try installing to my 1 TB D
drive.



3)   
Made sure my Quest 2 headset was not connected
during the installation



4)   
Completely updated Windows 10 at 20H2



5)   
I made sure no VPN was active



6)   
After each failure, I deleted all files and
folders having any Oculus data (I had read from other forums that was
necessary)



7)   
Supplied OculusSetup.Log,
OculusDrinverInstaller.log and MSINFO.Info, and Windows Update History.pdf
files Oculus support.



😎   
I had read someone got the same error from
having bad memory. I ran a full RAM memory test using “MemTest86” multiple set
of passing memory results.



9)   
Doing all the above, I also trying installing
from Windows Safemode



10) I
even tried installing using the Windows hidden Admin function



11)  I tried shutting down any hint  Microsoft Antivirus even using the
"Local Group Policy Editor" to fully disable it. I also shutdown
Malwarebytes, stopped all folder accesses to DropBox, etc, all team sharing
programs using both the task bar settings and using TaskManager .



Finally, the fix



I saw an obscure post on Reddit that someone thought that
they were able to resolve the problem by disconnecting all their computer
peripherals, (ie. all usb devices accept printer and mouse) and disconnecting
any extra monitors, etc.  They thought
the problem was an extra monitor connected.



The Fix:



1)     
 I
disconnected all peripherals accept a wireless USB mouse and keyboard and used
only 1 monitor instead of two monitors. This included no Oculus link cable
installed into the USB port.



2)     
I signed into Windows using a local account
instead of my Microsoft account



3)     
From the Microsoft Windows Security settings, I
shutdown Microsoft Virus and Threat Protection including (Real-time protection,
Cloud-delivered protection, Automatic sample submission, and Tamper
Protection). I also shutdown Firewall & network protections including
(domain network and private network)



4)     
I ran the Command Prompt using administrator
mode and ran this command line from the C:\ prompt. C:\OculusSetup.exe /drive=D    This was to install the program on my 1 TB
D drive instead of my smaller SSD C drive.  



The
installation finally completed successfully. I think steps 2 and 3 are
important (especially 3), but the solution was disconnecting all the computer
peripherals and only having the mouse, keyboard and just 1 monitor connected
during the installation. 

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