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Oculus turning on but not charging.

Hello, my quest 2 is turning on but not charging. I reset for 3 seconds, hard reset for 30 seconds, changed charging cable, pushed and the charging cable up too! Nothing is working. Please help!

1 REPLY 1

PITTCANNA
Level 12

after you plug it in does it flash from white to amber or green?  I am talking about the little led on the side of the unit?

Are you trying to charge it while powered on or truly off?

 

If charging powered on (sleep mode) depending on charger it may not charge fast.  If charging when powered off it will take about 90 mins to 3 hours.