cancel
Showing results for 
Search instead for 
Did you mean: 

Oculus won’t work

sammmk
Level 2

Had my oculus for 2 months and now it won’t work when I turn it on most of the time it’s a black screen so I have to reset it a bunch of times and it finally turns on but doesn’t show any apps I downloaded and keeps saying sorry something went wrong 

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there! Issues like this can be so frustrating and confusing when they seemingly have no case. Let us help where we can and offer a couple troubleshooting steps for you to try:

  • Try another network
  • Try another connection type (LAN, Wi-Fi, mobile data)
  • Remove the device from your mobile phone/ PC app
    • On a computer or mobile phone, navigate to https://secure.oculus.com/my/devices/.

    • Choose your Oculus Quest headset from the list of devices.
    • Click Delete Device Data then click Continue.
      • If you don't see this option, your device's software version may not support remote wipe.

    • Complete the verification flow to confirm your identity.
    • Once the factory reset is complete, your device will disappear from the list. It will then be factory reset the next time that it comes online.
  • After the previous step, Log out of your mobile app/ PC application and then log back in(then preform the initial set up as done upon activation)