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Oculust Setup Installlation Issues

remnant_ofchris
Honored Guest
Hi


Installing my brand new oculus today.


I get a error half way through the installation steps.
    "Your oculus software needs to be updated"

I have to reinstall the app all over again-the full 1.5 GB


Any ideas?
14 REPLIES 14

apojlc
Honored Guest
i have the same problem,i dont pass from the remote controller step, the app close it

Chikicheater
Honored Guest
have the same problem oculus dont open after the step, i install it new but now i cant open oculus more its closed instant
windows 10 maybe the problem?

DonutRush
Explorer
Same problem

Anonymous
Not applicable
Can I have one of you set your DNS for me?

try changing it to: 8.8.8.8 and/or if the first one fails: 208.67.220.220 - if it still fails, can I have you use the following DNS address: 64.214.116.87 - I had to use that one here recently because a game was being block by ISP company.

DonutRush
Explorer
Mine are already set to those. Does not work.

Anonymous
Not applicable
can you post your logs then please? Also, when you say they are already set - did to try changing them out one over the other and or remove them?

cybereality
Grand Champion
Here are the steps to get the log files. 
https://forums.oculus.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-ri...
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Anonymous
Not applicable
@cybereality I sent a PM if you could get back with me, please.

Also for everyone else, can you PM me so I can maybe help a bit faster?

apojlc
Honored Guest
SOLUTION!!!!
The problema is the update of the oculus software.
Reinslall, after the step of sign in/create your acount, disable internet conection (because the problem is an update).
Once the oculus setup has finished, tu can enable your nternet conection,then you can update coulus software when it say, not a problem at this time.
:smiley:
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