Hey there. This does sound strange and we want to help figure this out. To sync media to the Oculus mobile app, first go to the Files App. From there, you should have a couple of different options:
To automatically sync all media:
To manually sync individual media:
If the Files App is missing, or you cannot access these functions, please submit a ticket and a member of our team will get back to you as quickly as possible to figure out this potential software issue.
We look forward to hearing from you.
I am not the original poster but I am having the same issue—the instructions say to click on a little cloud icon but it’s not in the Files app that opens on my Quest 1. I just updated to the latest update today. Still no luck. Does the mobile app need to be connected? I made sure it was connected but still no cloud icon. Is there maybe some other setting I need to enable first? Utterly baffled here.
Hello, we're sorry to hear that you're experiencing issues syncing with your Files app. We realize this is can lead to an unpleasant experience. Presently, we are aware that a number of users are experiencing similar issues and the team is looking into a resolution. We'll update the community when we know more. Thanks in advance for your patience! 🙂