This seems like a common problem for many people. I have the Rift and the Oculus app installed in my PC from 2017, I just bought the new Quest 2 this week. I removed the old Oculus app from my PC, and tried to install the latest Oculus app this time. Tried disabling my background apps of VPN and antivirus scanner. I keep getting this "Can't reach Oculus service" error. Tried Repair and Uninstall this app numerous time, still no success. Very frustrating. Might consider returning the new Quest 2 for a refund.
Hello edfoo! We see you are experiencing issues reaching Oculus service. We understand your frustration, especially since you just upgraded your device. Rest assured, we are here to help.
If you have not already, please reboot headset and make sure that the headset and computer are on the same network.
If you are still experiencing issues, please send us a support ticket, and we can assist you further!
Thanks for the reply. I am running a MESH home WiFi network using TPLink Deco M5. I tried to have both the Quest 2 and PC connected to the same mesh unit. I have tried rebooting the Quest 2 headset as you suggested. Seems like Oculus app has finished installed on the PC but every time I tried to run the app, it stuck on trying to "Checking the status of Oculus app" for a few minutes, then it errors out with "Can't reach the Oculus service".
I have saved a copy of the Setup log file.
We appreciate you for letting us know the troubleshooting steps you have taken to repair the Oculus Home application. For us to better assist you in this, please open a support ticket at https://ocul.us/ContactSupport including the log files of the computer you are using.
To gather the logs:
We look forward to working toward a solution together.
Been having the same problem for over a week now. Have tried every solution I could find in the forums. Still getting the same "Can't reach Oculus service" error. Frustrated to the point of returning this unit on Friday for a refund and buying the Valve Index (it's already in the shopping cart in the next tab).
Hope you guys find a solution. I'm done wasting my time with this. No longer on facebook anyway. Later.
Thanks for the reply. I have saved a copy of the Log file, now how and where do I attach it to?
Also I installed a copy of the Oculus app in my other older PC, and it ran fine, it did not have the "Checking the status of the Oculus app" windows at the beginning, it just launched immediately.
With my current PC, I also tried to run the Oculus Debug Tool in my C: drive, it shows the error message:
"Unable to connect to service. Unable to connect to service:
NotFound: Server endpoint not found Error code: -3003