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PC app missing right controller

Resistance46
Level 3

I had this problem for a few days my right controller was not working so I went and got a new one from here then I noticed its missing from the desktop app I am using the quest 2. I have tried adding the controller back but dont seem to have an option for that and trying to add headset over air link or using the cable it does not seem to find the headset see the screenshots

https://ibb.co/Ld0g40M
https://ibb.co/w0VF9hX

 

Even if I dont use the desktop app I still cant seem to get the controller to work

3 REPLIES 3

OculusSupport
Community Manager
Community Manager

Hey there @Resistance46! We hate to hear that your right controller isn't working! Let's work together to get this resolved. We would like for you to try the following:

 

  • Remove the battery for 2-3 minutes, then re-insert them.
  • Replace the battery with known working batteries.
  • Unpair and pair the controllers back

If you're still having the same issue, we would like for you to submit a support ticket here where we assist you further. 

Resistance46
Level 3

That fix it thanks

No problem! we're always here to help. Please don't hesitate if you need assistance with anything else.