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PC no longer recognizes headset

LoganLats
Level 3

my oculus quest 2 used to work perfectly fine connecting to my pc and playing games but now everytime i press enable link in the headset the screen goes black then 3 white dots pop up then send me back to the lobby then i get a message on my pc saying hardware not recognized from the oculus link app but the app says my headset is connect some would be nice i bought this vr headset specifically for my pc which i can no longer use i would like some help or a refund 500$ is not cheap 

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support here? We'll get you up and running.