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Pair new controller

Jace.io
Level 2

we ordered a new controller. However when we go to log in the app, it says the password is incorrect. When we try to reset. It says a Facebook account is merged, when we log in with Facebook it does not give us option to pair a new device. Username is jaceleetracy@icloud.com. Please help

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey Jace, we see you're having trouble with logging into your Oculus account, and we'd love to help! 

 

We'll need to gather some personal information, so we can help resolve this for you. 

 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.