04-12-2021 11:08 AM
Can’t pair to the mobile phone oculus app. Phone and headset connected to the same WiFi 5 network, installed all upgrades, completed safety start instruction. Now it require to put 5 digit code to phone but it always show unable to connect. I have iPhone X with latest oculus app and iOS 14.4. Bluetooth is working fine with AirPods. I have rebooted phone, router, headset. Tried factory reset power+volume- to reset up WiFi on headset. The result is the same.
Still can’t connect. Shows unable to connect. When I type wrong 5 digit code, it shows “can’t find headset”, so it recognized but don’t want to connect to oculus quest 2.
It is absolute new, before me. My account is 5 years old, connected to Facebook with payment method. Pin code is configured .
Please help!
09-09-2021 08:13 AM
Just posting with the same problem except I am not able to see the 5 digit number on the headset. Very frustrating and very disappointed that no one has answered your post dated 5 months ago. If you have found a way to connect, please update. Thank you, Kathy
09-09-2021 08:28 AM
Complete removing the app to reinstall it after phone reboot helped me
09-09-2021 10:26 AM
I have the same problem with my quest 2
Ill try what u guys say
09-09-2021 12:12 PM
Hey there @Rythmos and @Aliday_! This isn't what we like to hear! No worries, we'll get your mobile linked so you can get back to gaming!
Here's a few troubleshooting steps you can take that may resolve your issue:
If you haven't already, please submit a support ticket here so that we can look into this further. Thanks!
04-12-2022 11:57 AM
Hi , I have the same problem with my new Quest 2 headset. It does not give me a 5 digit code. I have tried all that you mentioned above and I have also reported this to support but had no response back. I have also tried connecting with different FB accounts still unable to find the 5 digits code on the headset. Please help.
04-12-2022 12:25 PM
Hi there! We're sorry to see you're having a hard time with pairing your device to your mobile app. If none of the troubleshooting steps above worked to resolve your issue, we would like to ask that you open a chat with one of our agents here. We want to do everything we can to get you paired and in the game.
11-22-2022 06:05 PM
Hey so I found out the 5 digit code is in the about section of the headset settings, rather odd placement for it but it's there, I'm on a galaxy A13 and the issue I'm having is the same but after tinkering around to find out what the issue is I've found its as soon as I connect my phone via Bluetooth the headset I have (oculus quest 2) makes my phone disconnect from the headset while keeping the headset connected to my phone causing my phone to throw errors, now that I know what the issue is though that means that this is an issue with the headset software so meta really needs to get their software in check cuz clearly it doesn't like Bluetooth lmao