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Payment Failure

Pawelski8
Level 2

‎05-25-2022 11:37 AM

Every time I try to buy a game payment failure and update payment method or whatever. Contacted Oculus support and got no answer except for in being reviewed but its been for 2 weeks now and I emailed for any updated and just got the same automated message. Unbelievable.

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1 REPLY 1

OculusSupport
Community Manager
Community Manager

‎05-25-2022 12:15 PM

Hey there! Thank you for bringing this to our attention, and we apologize for the delay. We pulled up your ticket and notified the agent that's handling your case. We know this delay is not ideal. We're doing everything we can to find a resolution. The agent will reach out as soon as possible! 

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